TCGroup offers returns for products within two (2) days of receipt of the shipment by you for the returnable products only. Products that are eligible for return have the – “Return if not intact” writing or tag on it. Products that are not eligible for return cannot be returned under any circumstances. You are requested to check sample before ordering if required. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return or exchange.
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our warehouse or showroom, allow us two or three business days to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or payment source. Your refund is subject to the condition of the returned product.
Products eligible for returns will only be accepted under the following conditions:
- Equipment with Electronic & Fragile parts
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect. In such case, a further delivery charge to you may also applicable.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
Personal Usage items, Fabric & Garment Items
Apparels such as glove socks, coverall, shirt, trouser, cap, T shirts etc are not eligible for return due to hygienic reason. Please refer to Terms & Conditions.
Eyewear, Helmet, Safety shoes, shoes, Toes, Boots, bags etc. must be returned in their original packaging with all tags completely intact.
Tools & Accessories
The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.) Any item which is used or damaged will not be accepted for return.
Industrial Safety Products
These items ordered in bulk or small quantity can not be returned. The reason being; these are items normally ordered for specific purposes and re-ordered once the stock is sold out. Also, due to size and volume of it, no too many can be accommodated in storage space. So be sure before ordering such items.
General conditions applicable to all returns
TCGroup shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.
For clarifications, contact us at 065669554 on all working days from 8:30 am to 6:30 pm except 01:00 To 2:00 pm. Or you may mail us to ‘info@tcgoupuae.com’
